November 30, 2018

‘Tis the season! As a small business owner, you may want to spread a feeling of good cheer and host a holiday party to mark the end of the year and as a way to show appreciation to your employees. However, the celebratory nature of a party can blur the lines between a...

November 16, 2018

In our last blog we wrote about building an effective customer service program. As technology and communication has advanced, just providing good customer service is not enough. Today, people are looking for a complete customer experience that goes far beyond the call...

November 2, 2018

If you are providing goods or services to customers or clients, chances are you have performed customer service work. In addition to the support provided to the consumer, true customer service should help advance the strategic goals of the company. Being a customer-cen...

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