‘Tis the season! As a small business owner, you may want to spread a feeling of good cheer and host a holiday party to mark the end of the year and as a way to show appreciation to your employees. However, the celebratory nature of a party can blur the lines between a professional and social event. It is important to remember that this is still a work function and you have a responsibility to provide an environment that not only keeps your employees safe, but also protects th

In our last blog we wrote about building an effective customer service program. As technology and communication has advanced, just providing good customer service is not enough. Today, people are looking for a complete customer experience that goes far beyond the call center. This week we will share some insights into the different platforms a customer can use to interact with your company, response times, and ways to measure the effectiveness of your customer service efforts

If you are providing goods or services to customers or clients, chances are you have performed customer service work. In addition to the support provided to the consumer, true customer service should help advance the strategic goals of the company. Being a customer-centric company helps retain customers and grow your business. So what elements comprise a good customer service program? Representative training: If you have dedicated customer service representatives, it is impo